iGrant.io Support Desk
Raise a support ticket for the Data Wallet apps, the Data Verifier app, the Organisation Wallet Suite (OWS) enterprise dashboard, the OWS backend and APIs, and the developer documentation. Every ticket gets a reference number, and our team replies by email.
What you can raise here
Pick the closest match. The form adapts to what you choose, and you can change it before you submit.
Report a bug
Something is broken or behaving differently from the documentation. Include steps, environment and severity.
Integration or API question
You are building against the Organisation Wallet Suite, OpenID4VCI or OpenID4VP and are stuck on a specific step.
Request an API key or access
Sandbox or production API keys, dashboard users, a data processing agreement, or security review evidence.
Request a feature
Tell us the underlying need and what it is blocking, rather than a specific solution.
How it works
Four steps, no account needed.
- You submit the form. Contact details, product and a description of what you need.
- We create a ticket in the iGrant.io support tracker and return a reference number on screen.
- We triage it and confirm or adjust the severity, telling you if we change it.
- We reply by email to the address on the ticket. Quote the reference for any follow up.
Acknowledgement targets
Business hours are 09:00 to 17:00 CET and CEST, Monday to Friday, excluding Swedish public holidays. These are targets for a first response, not for a fix.
| Severity | When it applies | Acknowledged within |
|---|---|---|
| Severity 1 | Service down or data at risk | 4 business hours |
| Severity 2 | Major function broken, no workaround | 1 business day |
| Severity 3 | Minor issue, workaround exists | 3 business days |
| Severity 4 | Cosmetic, or a general question | 5 business days |