Raise a support ticket

For the Data Wallet apps, the Data Verifier app, the OWS enterprise dashboard, the OWS backend and APIs, and the developer documentation.

Your ticket is created in the iGrant.io support tracker and our team replies by email.

Before you submit. Please do not include personal data, API keys, tokens, access credentials or unredacted logs. If we need any of those to reproduce an issue, we will ask for them over a secure channel. Most integration questions are already answered in the documentation.

What do you need? *

Customer or organisation name *

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Your name and role *

Your work email *

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Product *

Severity *

We confirm or adjust this during triage and tell you if we change it.

Summary *

One line that describes the ticket.

Details *

Describe the problem and what you expected to happen instead.

Steps to reproduce

Environment

App version, device and OS version, browser, API endpoint or tenant.

I have removed personal data, credentials and secrets from this ticket. *

What happens next

We acknowledge sev1 tickets within 4 business hours, sev2 within 1 business day, sev3 within 3 business days and sev4 within 5 business days. Business hours are 09:00 to 17:00 CET and CEST, Monday to Friday, excluding Swedish public holidays. For anything containing personal data, signed documents or commercial terms, write to support@igrant.io instead.